Z-hoco Return and Refund Policy

Business Name: Z-HOCO
Address: Jalala, Chtoura – Zahle – Bekaa, Lebanon
Phone: +961 3 288 066
Email: info@z-hoco.com

At Z-HOCO, we care about delivering quality products and ensuring customer satisfaction. Please read our return and exchange policy carefully:

1. Eligibility for Return or Exchange

We only accept returns or exchanges if the product is damaged or has a functional problem upon delivery.
We do not offer money refunds under any circumstances. Only replacement with a functional product is possible.

2. Timeframe for Notification

Customers must notify us of any issue on the same day of receiving the product.
Requests made after the second day (48 hours) of delivery will not be accepted.

3. Conditions for Return

The product must be returned in its original packaging with all included accessories and proof of purchase.
The product will be inspected. If the issue is confirmed, a replacement will be provided.

4. Process for Exchange

Contact us immediately on the same day via phone or email.
Provide order details, proof of purchase, and clear photos/videos of the issue.
Once approved, you may return the item to us for replacement.

5. Important Notes

No cash refunds or credit refunds will be issued.
Exchange is limited strictly to defective or damaged items.
Products damaged due to misuse or mishandling are not eligible for exchange.

For any questions or to request an exchange, please contact us at:
📞 +961 3 288 066
✉️ info@z-hoco.com